HOW DID YOU OPERATE BEFORE YOU CALLED UPON FATEC FOR YOUR FLEET MANAGEMENT?
The management of our fleet of vehicles has been, for a very long time, in the hands of one person internally.
As Purchasing & General Services Assistant, she was the link between Buffalo Grill employees and all external stakeholders, working almost daily on the operational management of the fleet. This task represented a workload of approximately 50 to 60% of her time.
This is exactly the service we were looking for, to compensate for the retirement of our assistant.
WHY DID YOU CHOOSE FATEC TO MANAGE YOUR VEHICLE FLEET? WHAT WERE YOU LACKING THAT YOU DIDN‘T ALREADY HAVE?
Fatec was selected following a call for tenders: beyond the attractive pricing conditions, it was the consistency between the size of Fatec’s structure and Buffalo Grill’s requirements that weighed heavily in favour of Fatec. Some service providers seemed far too “small” to manage properly a hundred vehicles. Others, on the other hand, seemed to be “too heavyweight” to be able to manage the operation with all the finesse it deserves.
Fatec seemed to us to be the best solution, with a comprehensive team in terms of profiles and skills, while still operating at human scale.
WHAT DOES FATEC BRING TO YOU IN THE MANAGEMENT OF YOUR VEHICLE FLEET?
After just over a year together, their performance is up to our expectations.
Our goal was to make our employees autonomous, with a single point of entry to the service provider for any request.
The contract is fulfilled, new habits are already entrenched, and relationships have been established between the teams.
Fatec now manages all tasks we previously carried out internally and has become our link with leasing companies, insurers, fuel suppliers, electronic toll collection companies, garages, tyre professionals… One of the positive points that led to the rapid implementation of processes involved was the fact that Fatec already knew the teams at some of these providers! Time saving guaranteed!
In addition to having simply outsourced management to a service provider, we have put the management of our fleet into the hands of business experts: Fatec keeps a close watch on regulatory developments, and informs us quickly of any changes in legislation.
