At the end of a long-term lease contract, the costs of return represent an item of expenditure that can be highly variable.At the end of the contract, they increase the TCO by 3 – 6% by oscillating between €600 and €900 (Dekra estimate). SesamLLD, the long-term leasing association, estimates that these unpredictable costs affect 95% of the 300,000 vehicles reviewed annually, and that an average of 9 damages are noted per vehicle. Colossal, return costs are the primary source of complaint to the rental companies (OVE), embodying a never-ending battle between protesting against overestimated repair costs and denunciation of damage to the vehicle.
To arbitrate on differences in perception, the lessors have
established a “standard return condition” which describes the normal wear and tear on a vehicle in accordance with its annual mileage rules and which sets the limit of the acceptable to the lessors.
This SesamLLD document describes, among other things, that the size of a €1 coin delimits the size of acceptable holes and dents on the bodywork; that the scratches on the bumper must not exceed 5cm, those on the mirror should not exceed 3cm; and that the tread depth of the tyres should not be less than 5mm.
This standardisation confirms the possibility of invoicing the customer for the slightest discrepancy.
In return, the lessors have set up allowances spread over the entire duration of the lease. The client then finances, in instalments, the risk of returning an abnormally damaged vehicle. Although reassuring, this system will not be able pay the price of the devaluation that the user generates on his vehicle.